Blind Five Year Old

Does Google truly understand SEO? One would hope so but in the last few weeks Google took one step forward and two steps back.

What Google Says

Matt Cutts gave SEO a sort of backhanded compliment in a recent post about search neutrality.

I don’t believe all search engine optimization (SEO) is spam. Plenty of SEOs do a great job making their clients’ websites more accessible, relevant, useful, and fast.

I like Matt and I think he does understand and may even appreciate SEO.

And a recent Google Webmaster Help video titled Using Webmaster Tools Like an SEO was also a positive sign. The content is very basic and Maile seems to be talking like Mr. Rogers, but that’s probably to ensure the video helps beginners and those where English is a second language. So, they talk the talk.

What Google Does

Does Google walk the walk? The new Google Engage program recently launched and I’m seeing ads on Google promoting it.

The keyword targeting seems focused around any term containing SEO. I got this one to fire when I searched for ‘seo services’.

A different version popped up during my morning Google Reader review.

What’s the problem? Google Engage has pretty much NOTHING to do with SEO. Here’s the landing page.

The highlighting is my own, but is there to underscore the fact that they’re equating search engine optimization with AdWords services. I find this disturbing.

I would give most people outside of the industry a pass on distinguishing between SEO, SEM and PPC. Google is no outsider. I think it’s pretty clear that SEO is about optimizing a site and pages for natural search. SEO is not about paid search.

Yet here they are advertising against SEO keywords, using an SEO focused display URL to encourage AdWords business. I’m left to believe that those behind Google Engage don’t understand what SEO really is or that they know what SEO is and seek to convince people to spend on paid search traffic instead of optimizing for free search traffic.

Bait and Switch

So which is it? When I search for ‘sem services’ I get a different ad.

That ad takes me to an interesting page.

Huh. Looks like Google’s got the definitions down pat. So I’m left to assume Google Engage is purposefully muddying the waters.

Am I blowing this out of proportion or are you disturbed by this bait and switch technique?

When was the last time you counted your friends … in real life.

You Don’t Count Friends

My guess is that you have never actually sat down and counted your friends. Maybe when you were 6 you counted your best friends on one hand but you didn’t wake up every morning and recount. Yet online we’re constantly reminded of and trained to tally our friends.

The Prisoner

We’ve become prisoners to social numbers. The numbers on Facebook and Twitter; on Feedburner and Quora. Not only are we held hostage by those numbers, we become them too. We’re number 212 on someone’s list, number 83 on another.

I am not a number! I am a free man!

I love numbers and could literally lose myself in an Excel spreadsheet for a day. But the numbers attached to friends and followers simply seem unnatural and don’t map to any offline behavior.

People are generally not alerted when someone ‘unfriends’ them in real life. What does that even mean? It probably means you grew apart and just don’t talk anymore. No biggie.

But online the drop in friend count is right there in your face. Suddenly you have to explain and account for it. WTF!

Lose The Social Numbers

What it we lost the numbers. Maybe you still need some sort of tally? But could we come up with a word to describe a range of numbers? Something that would be more real?

• A Handful
• Several
• Some
• Many
• A Lot
• Tons

I know, I know, people will probably still want to get from Several to Some or from A Lot to Tons. But maybe it helps a little? Or maybe we just remove the numbers all together. Poof.

Is there an app for that? Like an ad blocker but for social media numbers? Contact me if you want to help build one.

There is a rising tide of advice lately extolling the virtues of creating a valuable site focused on the user and that the rest … will simply come.

If you build it they will come

If you think this happens online (or anywhere outside of the movies), you’ll be waiting a long time for Ray Liotta to saunter out of that digital cornfield. And you won’t have traffic beating a path to your door like the closing shot of Field of Dreams.

The story sounds great, doesn’t it? Write scintillating content and you’ll get search traffic. Build a useful, interesting site and the Google gods will smile upon you. Maybe this is how it works in some magical Utopian world where it rains marshmallows.

Field of Dreams

It would be great if the sites that were most useful were always ranked appropriately. But spend any time doing SEO (the kind where you’re in the trenches) and you know this is patently not true, nor (sadly) does it seem to be getting much better.

That’s not to say that you shouldn’t build a great site focused on users that delivers tremendous value. That just isn’t enough. You still need SEO to ensure the great site you’ve built gets in front of the right people.

Trash and Treasure

Here’s the hard truth, you may not be appealing to as many people as you think. Your definition of value might not be the definition others use, particularly not the definition Google uses. This is why I find the pollyanna around Field of Dreams SEO to be so dangerous. Because there is a nugget of truth to the notion.

Writing great content and building a valuable site is a critical part of SEO. But this means different things to different people. Put another way, one person’s trash is another person’s treasure and vice versa. As an example, I may find William Faulkner unreadable, but others may adore his novels.

Waterworld

SEO winds up being director, editor and agent – helping to shape your content and site so it is appealing to the major studios. Sure, maybe you can go the ‘Indie’ route, bucking the establishment and releasing it in small art house movie theaters. But how many times does that really work?

Ignore SEO and you’ll wind up with Waterworld instead of Field of Dreams.

Infographics can be a great way to generate backlinks. But the prevalence of infographic spam threatens this link building technique.

Infographic Spam

You’ve undoubtedly seen infographic spam. The hallmarks of infographic spam are a mediocre graphic from multiple data sources with a link back to a tenuously related website.

This TSA infographic is linked to a criminal justice degree site. Related? Barely. Of note, nice going keeping the utm parameters in your source link.

Here’s one about the sexual revolution that’s linked by to a site offering online counseling degrees. Related? No.

Pay per Infographic

Oh, did I mention that they pay sites to post infographics? Earlier this year Aaron Wall wrote about link buyers outing themselves. Well here’s a similar example.

This is an actual post where the site owner admits to posting infographics for money and asking if readers mind. The verdict? Readers are fine with it. But I’m not, and neither should you.

The sites that generate this garbage are usually making a lot of money – most often coming from the lucrative education vertical. But what about this guy? What about the individual site owner? He’s making just $130. I don’t blame the guy really. He’s just trying to break even on this site and maybe make a little bit in the bargain.

Paid Links vs Paid Infographics

In my mind, there is a big difference between paid links and paid infographics. Paid links are essentially static. You’re renting the trust and authority of that site and probably getting a bit of traffic as well. There’s no expectation of amplification. Said another way, paid links aren’t viral.

Paid infographics are problematic because they are engineered to create additional installations through social distribution and embeds.

The sole purpose of infographic spam is to drive keyword specific anchor text from multiple domains. Domain diversity anyone?

In addition, when buying links you’re usually looking for links from sites that are similar in topic. You’re seeking to build your profile in a certain neighborhood.

As an aside, this is exactly what you’re doing if you buy a directory listing. You’re buying the trust and authority from a relevant section of that directory. I’m still not sure why one is verboten and the other is okay, but that’s a topic for another post. While I don’t actually recommend buying links, I don’t find the transaction to be that disturbing.

Nevertheless, there’s no such targeting involved in paid infographics. It’s the Sherman’s March of link building.

Algorithm Blues

It doesn’t seem like the algorithm is currently capable of finding infographic spam. I can completely understand why it might be difficult.

The link graph may not be that different for paid and non-paid infographics. Because once an infographic gets out in the wild, the viral component takes over. Users don’t care about the little bit of HTML at the bottom of the infographic, they just think it’s interesting. As the poll above showed, even when told, users aren’t running to Google to file a spam report.

You can’t use anchor text bombing as a signal since any good SEO is going to use proper anchor text in an infographic.

Now, perhaps you could work to determine whether the source sites (where it first appeared) between infographics differed. Yet, the example I provided mentions that ‘many’ of the infographics posted of late were paid. So, he might be mixing in ones found and enjoyed with ones where he’s getting paid. So is his site a poison source site or not?

In the end, maybe we need a little human intervention and outreach. A couple of emails, a bit of sleuthing and some Law & Order type of immunity deals and I think you’d locate the sites and intermediaries who were polluting the infographic space. I’m not advocating going after the posting sites or contract designers but instead the sponsors of this content.

Am I entirely comfortable with Google using their nuclear option (the dreaded penalty) in this type of subjective manner? No. But lately I’m seeing way too much getting through the algorithm (both infographic and otherwise) and relying on users to report spam doesn’t seem like enough.

Do you care about infographic spam? If so, what would you do to stop it?

I recently fired up a new AdWords campaign for a client that was perfect for Dynamic Keyword Insertion. But it didn’t seem to be working, so I emailed AdWords support and got this answer.

Dynamic Keyword Quality Score

First off, my name isn’t John. This isn’t the first time I’ve been addressed like this though. Since I go by AJ many customer service folks seem to transpose the J onto my last name (Kohn) and come up with John. Now, at one point in my youth I told my parents I wanted to be called Tom after the cat in Tom and Jerry, but I’ve never used John as a pseudonym.

What was more surprising was the fact that Dynamic Keyword Insertion as a feature is gated by Quality Score. Was I supposed to know this? Nowhere does it mention that you must achieve a certain Quality Score to use Dynamic Keyword Insertion. But more to the point, does it make any real sense?

AdWords (il)Logic

The advice they have is to create static text ads (for the nearly 10,000 keywords I have) until such time as they grant me the ability to use Dynamic Keyword Insertion. You tell me to make it more relevant. I can do that … by using Dynamic Keyword Insertion. But I can’t use that until I make the ads relevant. It’s a Catch-22.

I wrote back explaining that it seemed like an onerous amount of work. You really want me to create static ads until the Quality Score increases to a point where you turn on Dynamic Keyword Insertion?

Yeah, still not John. But here’s the kicker. This is a new campaign! Yet users are not finding my ad very relevant to click on? So – how did you figure that out before it was launched? (Okay, I actually know they’re probably using an account or domain Quality Score. But tell me if that’s the case.)

And lets talk about relevancy. While I can’t divulge the exact keyword set, it is very specific. This ad is relevant if you’re searching for any of these keywords.

Making Relevance Difficult to Achieve

I’m still trying to figure out why Google would decide to gate this feature. Dynamic Keyword Insertion is a fairly advanced strategy. You’re not going to get a lot of small businesses using it, particularly if you’re playing these types of games.

Using the keyword in the ad is a pretty good way to make the ad more relevant. That seems to be one of Google’s goals. The advice is essentially to make a static ad that would be the same as the dynamic ad. So … Google wants the ad to look that way and include that keyword, they just don’t want me to use the feature that makes that easy to do.

It makes about as much sense as a smiling Spock.

Can anyone give me a good reason for this policy?

The other day I followed a ping back to Elsewhere. There I found a fantastic blog commenting policy.

I’ve turned “nofollow” back on for links in comments. If I can find a good WordPress plugin that allows me to disable this on a per-comment basis, I will manually remove that on comments I think deserve it.

Use your name, nickname, pseudonym, handle, or other personally-relevant identifier in the “Name” field. Your name is not “Miami Attorneys” or “Solar Panels” or “Bingo Games”. If you use a product or site name as your own name and it makes it through the spam filters, I will manually delete it. This applies to obvious keyword linking, too. The keyword you’re trying to boost is not your name. If you use it as your name, I will remove your comment. Use your own name, or something reasonably name-like.

Linking to the site you’re promoting is fine, as long as it’s relevant to the post or other comments in the thread. If I feel it is spammy, I may delete the link or the whole comment, depending on my mood. Your link will have rel=”nofollow” applied, unless I think it deserves otherwise.

If you are not a spammer or SEO practitioner, you probably don’t know what any of that meant. Don’t worry about it; it doesn’t apply to you.

This is why so many people hate SEO and you really can’t blame them either. The sad truth is that most people lump SEO in with this obnoxious form of blog commenting spam. This is what they see, despite the reality. Which got me thinking.

Dread Pirate SEO

Most people probably think of SEO as the Dread Pirate Roberts.

If you’re familiar with The Princess Bride (and you should!) then you know that the Dread Pirate Roberts was thought to be an incredible villain. What they didn’t know (among other things) was that the Dread Pirate Roberts wasn’t just one person.

So you can think of the Dread Pirate SEO declaring that his name is Miami Attorneys on blog after blog, taking no prisoners in his quest for keyword anchor text.

SEO Must Die

Of course this provokes a rather normal reaction.

Yes, a phalanx of Inigo Montoyas rise up to call for the head of the Dread Pirate SEO. They seek to battle him at every turn, not knowing the truth behind the mask.

Inconceivable!

The problem is what most people see looks like (and often is) trickery. Yes, many in our profession are true Dread Pirate SEO. Compounding this is the fact that every good SEO does know some tricks. Not only that, but many like to poke and prod the algorithm in an effort to understand what will really work.

SEOs enjoy this battle of wits. And we like to win. However, it may give many the wrong impression of our true purpose.

We’re Westley

Dread Pirate SEO is actually … a good guy!

Good SEO is simply ensuring that your content finds the right audience. It would be nice if a good site or great content would immediately rank for the right queries. But that’s not what happens, despite the Google dogma. Instead, SEO is there to storm the castle and ensure that your time and effort is rewarded with the right traffic. That your site and content are seen by the right people.

Will most people ever think of SEO as their ally? Probably not. That just happens in the movies.

One of the biggest errors I see (consistently) in SEO and PPC analysis is using Excel’s AVERAGE function on Click Through Rate (CTR). As I mentioned in my SEO Pivot Tables post, do not do this. Here’s why averaging CTR is dangerous.

Take the following set of 10 data points.

If you SUM all of the Impressions and Clicks and then do the CTR calculation you arrive at 10.05%. If you AVERAGE the 10 CTR percentages you arrive at 6.14%.

If I change the Clicks for these 10 data points I can produce the opposite effect.

And will you look at that, the average CTR is the same in both instances. Can you see how misleading average can be here?

Don’t Average Click Through Rate

For years, I’ve used a structured Excel quiz in my hiring process that tests just this issue. In my experience upwards of 50% of applicants fail the quiz. If you’re pulling down data into Excel for PPC or SEO, make sure you don’t fall into this trap.

There’s a new unlinking meme going around that contextual links are a bad thing for web content. That they’re a distraction and take away from the prose of the journalist or blogger. It’s amazing that so many smart people actually believe the myth that people are reading their content word for word.

They’re not.

People Scan Text

Jakob Nielsen found that 79% of users scanned content and further research has supported this finding. But there are ways to increase the readability of web content.

highlighted keywords (hypertext links serve as one form of highlighting; typeface variations and color are others)

That’s right. Links actually help the usability and readability of your content.

Writing for the Web

Putting all the links at the end may encourage users to skip your content. People aren’t patient and while it would be nice if they were, I don’t think that’s going to change. Fighting against this instinct doesn’t seem to be a winning strategy, nor is it entirely bad.

Different mediums dictate different writing styles. A novel versus haiku versus grant writing. They’re all very different in style, syntax and structure. Contextual links are simply a part of the style, syntax and structure of web content.

Links and SEO

Don’t forget that links are still an important part of SEO and recent research indicates that links within the text likely carry more trust and authority. And while backlinks are far more important, establishing a hub of authority and your presence within a ‘neighborhood’ is going to help your content get read by the right people.

So, get over the anecdotal stories and past the vanity. Links within text are valuable in web communication. Period.

The average number of views a Google Webmaster Central video, starring Matt Cutts, receives is approximately 4,000.

That’s right, only 4,000 people (if you believe every view is unique) tune in to learn from the guy who heads up Google Web Spam and is the face of Google search.

I don’t get it.

Is the SEO community that small?

One person recently commented that the Facebook Like button made him feel lonely.

Fundamentally, this means that the web is a lonelier place for me. It’s like walking on a sidewalk on one side of the street, where it’s totally empty, and getting a glimpse that the other side of the street is crowded with friends chatting. The friends are there: they’re just not mine. I must be a loser.

When I look at the number of views Google Webmaster Central videos get, I begin to feel similarly. Are there only 4,000 people who share my passion for search engine optimization? Is the SEO community that small?

SEO Search Volume

I decided to so a little research. First up was to see what type of search volume ‘SEO’ gets using Google’s Keyword Tool.

It’s not monster volume but it certainly shows that there’s a fair amount of interest in the topic.

Quick note, if you don’t like Google’s new interface you can force the old version of the Keyword Tool with the following URL:

https://adwords.google.com/select/KeywordToolExternal?forceLegacy=true

SEO Site Traffic

So what about some of the major sites out there. What type of traffic do they get?

While I don’t usually find Compete* to be accurate, it shows that sites like SEOmoz and SEO Book get nearly 1 million visitors a month. Even Matt Cutts gets nearly 400,000 visitors a month to his blog. So, the idea that only 4,000 people are watching his videos is … shocking.

*I find Compete to be wildly wrong most of the time but the alternative is Quantcast which has SEOmoz at 46K, SEO Book at 3K and Matt Cutts at 15K. While I usually find better success with Quantcast, these numbers seem outlandishly wrong.

RSS Webmaster Central Videos

Webmaster Central Videos are usually less that 2 minutes long and Matt provides as much information as he can on a specific topic. Sometimes the topic isn’t that illuminating, and sometimes Matt can’t divulge as much as you might like. But it’s better than a poke in the eye with a sharp stick, right?

Read between the lines or listen for what seems like an offhand comment and you often do learn something. As I was writing this, a new video was uploaded that addresses the May Day algorithm change.

The best way to ensure you’re watching these videos is to subscribe to them via RSS. This is easy, so do it now!

Just go to the Google Webmaster Central Channel on YouTube and click on the RSS icon in your browser toolbar. If you’re not using RSS, well … shame on you.

Friend and follow abuse is still pervasive on social networks. Sure, it depends on what you want to get out of those social networks, but I still believe that less is more. Social networks have paid special attention to creating connections but very little to breaking them. Yet, that’s a critical part of any social construct.

ManageFlitter

I’ve used ManageTwitter to prune who I follow. In late April Twitter threatened to shut them down because they were in violation of Twitter’s Automation Rules and Best Practices. Thankfully a few UI changes and a name change saved the service.

ManageFlitter helps you unfollow people in a few ways. It suggests you unfollow people who aren’t following you back. This is my least favorite option since it feels too much like high school. Don’t get me wrong, I do use it, particularly for those who follow, wait for a follow back and then unfollow.

It also identifies inactive accounts, as well as those that are talkative or quiet. Unfollowing on all three criteria can help remove noise and dead weight. Finally, ManageFlitter will also tell you which accounts are using the default avatar, which can be a good sign of a spammer or automated account.

My Imaginary Unfollow App

As much as I like ManageFlitter it’s still rather rudimentary. So I got to thinking about what type of signals I would use to unfollow people.

Tweets without Links

If you’re using Twitter as a source for information and news, having people who excessively Tweet without links might not be very productive. Your dining activities, traffic woes or inspirational quotes might not be adding enough value.

Tweets that are Retweets

Retweets aren’t necessarily a bad thing but it would be good to know if the lion’s share of a person’s Tweets are Retweets. This could, in fact, be a good thing if the quality of your Retweets is high. Human filters are a good thing and I thank folks like Atul Arora, Rob Diana, Louis Gray and Mahendra for their continuing efforts in making me smarter. However, it could also be a bad thing if it’s just a steady diet of day old TechCrunch articles.

Tweets that are @Replies (not to you)

Some people use Twitter as a conversation platform. Now, I think that’s a bit “square peg round hole” but to each their own. However, it can be a as exciting as watching paint dry to watch folks banter back and forth.

Tweets that are @Replies (to you)

This is a clear sign that you’ve got some sort of real relationship with a person. It likely makes them a keeper regardless of any other signal.

Tweets that have multiple @Replies

Multiple replies in a Tweet could be a sign of someone who is efficiently responding to others. Someone who is actually being social rather than asocial.

However, you’d want to see the percentage be a small portion of total Tweets. Otherwise, multiple replies in a Tweet could be a sign of automation or a ponzi-like follow scheme.

Tweets that have Hashtags

There’s nothing wrong with hashtags per se, but overusing them might be a negative signal. This probably wouldn’t be a strong signal but if other signals were weak it might tip the balance.

Tweets that have multiple Hashtags

Another potential weak signal but it could be helpful in unfollowing those who seem solely interested in traffic generation without any engagement.

Tweets with an Exclamation Point

Stupid Fight uses this in calculating the ‘intelligence’ of a group of users. I’m not sure it would produce a valuable signal, but I’d want to find out.

Tweets with ALL CAPS

This is another Stupid Fight signal. I’m not sure if you’d base it on the % of capital letters in a single Tweet, for a collection of Tweets or look for capital letters in more than four straight characters. The latter would help exclude normal slang like OMG and WTF from this signal.

Tweets with Repetitive Links

Tweeting the same link multiple times is annoying and could be an indication of some sort of publishing configuration error or just poor Twetiquette.

Tweets with Links that others in your network have also shared

Here is the most interesting (and likely the toughest) signal of them all. How much unique content does a user contribute to your network? If 100% of the links Tweeted by an individual were also Tweeted by others in my network, are they really worth following?

In the end, you can’t look at everything. So, you need to make sure that the best content is coming into your worldview. Noise and clutter are your enemy. I’d give this signal a substantial weight, though you’d clearly have to recompute this signal frequently as you pruned who you followed.

Unfollow Algorithm

For each user, I’d want to know the raw number and % of total for each of these signals. I’d then score each signal on a relative scale and assign it a weight to come up with unfollow recommendations. I know this is easier said than done, but that’s why it’s my imaginary unfollow application. Maybe those with experience with the Twitter API could chime in. Are these signals viable?

What other signals would you use to unfollow people?